Torchy’s Tacos Enhances Operations with Oracle Simphony Cloud POS Integration
Torchy’s Tacos, the popular Austin-based restaurant chain known for its delicious tacos and award-winning queso, has upgraded its operational framework by integrating Oracle Simphony Cloud Point-of-Sale (POS) across its 125 locations in the United States. This strategic move aims to unify digital engagement channels and improve operational efficiency through automation and real-time data analytics, as detailed in a recent Oracle blog post.
Operational Improvements
Enhanced Staff and Cost Management: With the adoption of Oracle Simphony Cloud POS, Torchy’s Tacos can manage its staff and costs more effectively. The system improves onboarding processes, streamlines inventory management, and accelerates service speed, thereby enhancing overall operational efficiency.
Boosted Sales through Efficient Ordering: The platform facilitates more efficient online and mobile ordering, potentially driving an increase in sales. By integrating these capabilities, Torchy’s ensures a seamless customer experience both in-store and online.
Technological Integration
Oracle Workstation 6 and Mobile Tablets: Torchy’s Tacos is equipping its locations with Oracle Workstation 6 and mobile tablets. This allows staff to interact with guests at their tables and send orders to the kitchen in real-time, improving service speed and accuracy.
Extensive Integration with Oracle Cloud Marketplace: Leveraging the extensive library of validated restaurant integrations available on the Oracle Cloud Marketplace, Torchy’s Tacos now has a robust technology stack. This stack is flexible enough to expand and adapt to new operational needs as they arise.
Real-time Data and Menu Management: The Simphony Transaction Services and Business Intelligence APIs, core components of Oracle’s digital technology platform, ensure that real-time menu changes are communicated to guest-facing endpoints. This automated transaction data also updates back-office systems, providing greater visibility into business performance.
Expert Insights
Balanced Business Performance and Brand Promise: Simon de Montfort Walker, Executive Vice President and General Manager of Oracle Restaurants, highlighted that Torchy’s Tacos exemplifies how modern restaurant operators balance business performance with their brand promise. By utilizing Oracle’s digital transaction platform, Torchy’s can swiftly test new concepts and technologies, increasing value for the business, guests, and staff.
Commitment to Cutting-edge Technology
Torchy’s Tacos selected Oracle in Q4 FY2023, underscoring its commitment to leveraging advanced technology to enhance operational efficiency and customer satisfaction. Thai Tran, Chief Technology Officer at Torchy’s Tacos, emphasized the importance of an enterprise-grade restaurant platform that offers flexibility and seamless integration of kitchen, inventory, and supply chain systems. This integration ensures that each location, while uniquely designed, maintains a consistent commitment to top-notch ingredients and exceptional service.
Conclusion
The integration of Oracle Simphony Cloud POS marks a significant milestone for Torchy’s Tacos, enabling the chain to unify its digital engagement channels, streamline operations, and enhance the customer experience. By adopting this advanced technology, Torchy’s Tacos is well-positioned to meet the evolving needs of its customers and continue its growth in the competitive restaurant industry.
